Strategic decision making in a complex business context
The assignment CMP completed for a banking platform provider is a good example of strategic decision-taking in a complex business context. The company is owned by 15 Danish banks to which it provides banking platforms and services. When looking to on-board a new large bank owner/participant, the banking platform provider needed to take strategic decisions on how it should provide which systems and services, in order to optimally serve its new combination of participants.
CMP did the fact-finding at the level of the participants, matching up their underlying products and services and capturing their data uses, volumes and operational peaks. CMP then compared each set of business requirements and business cases at the product/service level, producing a gap analysis and a list of impediments to IT co-operation that it validated with all the 15 Participant/user banks. CMP advised the company on the optimal extent each user bank should be running their business processes on the company’s banking platform, given the constraints of how the company could provide these services within the time available, remain cost-effective for the user banks and crucially, still retain overall support and consensus for its service offering.
CMP also helps decision making in relation to regulatory changes at different levels.